Web-site support

We work with Joomla!, WordPress, Prestashop, as well as with recorder admins.

Monthly service - includes a certain number of hours that can be used for:

• Web programmer jobs
• SEO specialist’s work
• Work On Configuring Contextual Advertising

Thus, for a small cost you get the functions of the IT department.

Unused hours are transferred to the next month and are valid for the entire paid period.

For clients on monthly service, we guarantee the manager response time according to the tariff (8-24 hours).

For development and increase of sales - tariff PREMIUM.

To maintain stable operation and improvement of the site - tariff STANDARD.

To maintain stable operation of the site and small improvements - the tariff is BASIC.

You need to make regular changes to the site (texts, photos, videos, etc.).

It is important for you to have the current copy and security of the site.

Your business is in the process of development and you want to make it convenient for buyers.

You need to regularly increase the number of orders and average check.

You want the site to run smoothly and without errors.

First of all, it is the difference in the price of an hour’s work. Monthly tariffs are cheaper - less than the cost of an hour of work from 24 euros (tariff), instead of 34 euros (one-time work).

Reaction speed - from 8 hours (tariff), instead of 3 days (one-time work). In case of one-off work, the tasks are set in the general queue and the time before the start of work can be up to 3 days.

You will see all the work and time to complete your tasks in CRM.

Standard work (adding text, photos, updating components, site modules, backup, mail configuration, etc.) is performed and immediately written to CRM. The more complex tasks are performed as follows:

• You send a task and we evaluate it. We inform you the range of the estimated time and the maximum cost of the work, and after the prepayment we start work.
• If the task took longer, the price would not exceed the agreed maximum cost.
• In case of changing the conditions of the task in the process of work or detection of new problems that also need to be eliminated, conditions and price are negotiated (specified) separately.
• In rare cases, when a task cannot be evaluated before starting work - we will warn you about the possible cost and that it will be formed on the basis of fact.
• Time for consultations, meetings, training is used from tariff time.
• For each task you can clearly see the time for its execution in CRM and you can always check and control the progress of work.

There are force majeure situations when you need to solve the issue right now, on the weekend, in the evening/night, holidays. It is possible to do. For situations when you need something right now, we have a special tariff "911" - 60€/hour, we start within 1 hour from the moment of prepayment.

We have been working with PrestaShop and Joomla! since 2002 and our experienced specialists are able to solve the most difficult tasks.

After creation of the site, we give another 1-month warranty - store all data and provide support within 5 hours (advice, training). If it is important for you to keep a copy of the site and instant response to the occurrence of critical problems, protection against viruses and hacker attacks, as well as updating the information, you can order monthly support.

In case you have ordered follow-up support for the site, you can be sure that it will always be relevant and work smoothly for many years. Our specialists will take care of it even in your absence.

Payment is made by the invoice to bank account.

Reaction time depends on the tariff plan. But we try to react as quickly as possible to urgent problems, as a rule, reaction time - up to 1 working day.

We will warn you in advance about this and if you agree - you can buy the necessary number of hours at the price of an hour in the package.